Terms And Conditions

CENWEB COMPUTING AND COMMUNICATIONS STANDARD TERMS AND CONDITIONS

PRICE
1.Prices are subject to change without notice. Goods and Services will be charged at the price in effect at the time of supply/dispatch. Where chargeable, VAT will be charged at the rate applicable at the time of supply/dispatch. All prices quote are exclusive of VAT, insurance, freight charge and handling charges. Purchaser shall furnish Cenweb computing and communications (Hereinafter referred to as the Company) with appropriate tax exemption certificate applicable. All prices quoted are subject to availability of the goods and services.

PAYMENT
2.The Company will retain title to the goods and services supplied until payment for the goods and services is received in full. All godsend services are payable COD, cash, cheque, credit card, bank electronic transfer and bankers draft immediately upon receipt of the good and services or upon prior written credit approval. Where written credit terms are allowed, terms of payment are strictly net payable 7 days from the date of the company’s invoice. The company reserves the right to implement charges (including interest charges) on accounts outstanding beyond the credit terms. A surcharge of 5% of the value of the goods and services ordered will be implemented if the payment due remains outstanding for a period of greater than 7 days after the date of the company’s invoice or written credit agreement. The rate of interest charges shall be 2% above the prevailing Bank of England base rate per calendar month from due date until payment is made.

ORDER
3.1 The description of the goods and services shall be on the price list and the quotation. Purchaser will ensure that the goods and services purchased are suitable and compatible with purchaser’s requirements.

3.2 The order accepted by the Company is not subjected to change or cancellation by purchaser without the consent of the Company and without reasonable notice being given to the Company. A minimum of 15% of the value of the goods and services as handling charge may be applied to order changed or cancelled.

3.3 The Company will raise a handling and testing charge of $15.00 plus VAT or 15% of the purchase value, whichever is greater, for any item returned as faulty but found to have no fault. The purchaser shall pay all costs and expenses incurred by the Company in collection of any sums owing by the purchaser.

SHIPMENT
4.1 Shipment of all products shall be from the Company warehouse, unless otherwise indicated. In the event of damage, delay or loss due to the mishandling in transportation, the purchaser shall deal directly with the common freight carrier. The purchaser shall instruct the Company with shipping instructions, if no specific instructions is given; the Company will select a reasonable shipping method to provide on time delivery, with reasonable freight cost. The company is not liable for delay or any freight charge of shipment due to the absence of shipping instruction from the purchaser. In the case of shipment delay due to the cause of purchaser, The Company will store all products ordered at purchaser’s risk and expense. All dates and times quoted for delivery are estimates and while the Company will endeavor to meet such estimates it does not guarantee to do so and shall not be liable for any damages resulting from any failure to meet delivery dates and times howsoever caused.

4.2 Any risk of loss or damage to products shall be passed to the freight carrier, purchaser or purchaser’s agent at FOB point.

GOODS AND LIABILITY
5.1Goods and services are not supplied on trial basis unless otherwise agreed by the Company. Purchasers are responsible for the verifying suitability and compatibility of equipment before purchasing it. If the Company allows evaluation, the Company must receive the evaluated products within seven (7) days after the end of the evaluation period. Any product retained after this period will be deemed as purchase with payment due at the end of the evaluation period.

5.2 The Company’s liability will be limited to the value of the goods only and not for any consequential damages or losses howsoever caused.

SERVICE AND WARRANT
6. (1) UK Mainland
All goods carry a 12 months warranty unless otherwise stated. Warranty does not cover carriage charges, accidental damage, misuse, virus attack, installed software, power/lightning surge/spike or damage in transit or any attempt at repair other than by Cenweb Computing and Communication representative. Parts and labour service only covers items as supplied by Cenweb Computing and Communications relating to hardware breakdown. Third party hardware/software problems should be reported directly to the manufacturer/supplier. PLEASE NOTE; whilst we offer full back up service on all our products, this service does not include any support or training regarding the use or set up of any item. Upon receipt of returned goods Cenweb Computing and Communication shall repair or replace at our discretion and shall return to the customer’s original invoice address. Goods received by Cenweb Computing and Communications, which are damaged or incomplete, or not of Cenweb Computing and Communications original shall not be processed and shall be returned to customer at customer’s expense.

(2) Non- Uk Mainland
The customer will be responsible for all carriage/customs charges to get the defective equipment repaired under warranty.

RETURN AND CREDIT
7. We accept the return of non-defective goods providing they are unopened and in their original condition (Please note exceptions-Hard Disk Drives, Processors (CPU), Memory (RAM), Media and Software Titles). If you return the goods within 7 days we will issue a full refund for the price you paid unless the prevailing price has been reduced for any reason, in which case the reduced price will be refunded or a credit note may be issued for the original price paid. After that time, and up to 28 days from the date of purchase we will issue a refund less a re-stocking fee of $8.00or 15%of the purchase value whichever is the higher or a credit note may be issued for the full amount paid at our discretion. For non-defective products, the Company does not accept return of sold products after 28 days from the company’s invoice date, nor will the Company refund or credit back the purchase money after the above-mentioned period of time. SPECIAL ORDERS will attract a $20.00 or 20% handling charge whichever is the higher.

7.1 A RETURN MERCHANDISE AUTHORISATION (RMA) number must be obtained from the Company prior to returning any item. The Company accepts no responsibility whatsoever for items returned without an RMA number. Any item returned to the Company for any reason must be accompanied by the original or copy sales receipt or delivery note. To qualify for the refund or credit back, purchaser must obtain proper authorization from the Company and at the purchaser’s expense deliver the products To the company’s premises within the above mentioned 28 days period. The company reserves the right to refuse any request to specifically credit any returned products. Any Credit for returned products will be applicable against future purchases for period of 12 months from the original date of purchase, and no payment will therefore be made.

8. Unless otherwise agreed by the company in writing, conditions shall in all respects be constructed and operate under English Law.

9 All orders accepted by the company shall be subject to the Company’s Standard Terms and conditions. Any terms and condition shall be inapplicable without the prior written approval of the company.

10. Unless otherwise expressly stated by the Company in writing, the company makes no representation or warranty, whether expresses or implied, with respect to any of the products, including without limitation, warranties, merchantability or fitness for a particular purpose and all such warranties are expressly disclaimed.

11 RMA procedures
Returns RMA number must first be obtained from the company. To obtain an RMA number, purchaser is required to provide the invoice number, shipment date, model number, serial number and the reason(s) for return. Product to be returned must be received by the company within thirty (30) days after issuance of the RMA number. For defective products returned, purchaser is required to test and identify the defect. Should the Company find the products to be non-defective, such products will returned to purchaser freight collect. Shipment: products should be returned to the company freight pre-paid in the original boxes and packing materials. Returned products must be complete, including all manuals, cables, accessories etc. RMA number must be marked clearly outside the carton and also on the mailing labels. Proof of purchase and a note of reason for return must be enclosed. No freight collects or COD on return RMA shipment will be accepted by the company. In the event that RMA shipment not meeting all the above conditions, the company reserve the right to refuse the shipment and the imposition of handling charges. Services: The company will return the repaired or replaced products to the purchaser at the company’s coat, provided that the product were originally purchased from the company and still covered by the warranty policy and such are confirmed to be defective.

12 Images.
Some of the images displayed are for illustration purpose only. The item supplied Will be to the same specification, but might not be the one shown in the image